Terms & Conditions

Terms and Conditions of Trade

Unless otherwise agreed in writing, the terms and conditions of this agreement shall apply to any order placed by the Client. In the event of any inconsistency between these terms and those passing between the parties these terms shall prevail. No variation of the terms and conditions shall be allowed unless expressly accepted in writing.

Delivery and Payment

a) Whilst every endeavour will be made to meet any stated completion date, Undercover Print cannot be held responsible for any deadline missed due to circumstances beyond our control. This will include but is not limited to late deliveries caused by any third party carrier.

b) Undercover Print use a variety of delivery methods according to the specification of the job. This may include goods being delivered on a pallet. If you have any special delivery requirements please ensure you ask us for a custom quote.

c) Monthly credit terms will only be extended to clients that have officially opened a payment account with us and have subsequently been notified of an approved credit limit. All other orders will require full prepayment before the commencement of any work.

d) All goods supplied by Undercover Print shall remain the property of Undercover Print until paid for in full.

e) Failure to make payment by the due date could incur additional administration costs which could be added to the outstanding balance.

f) Free delivery, and the extra charges for AM, pre-10 or Saturday deliveries, only covers Mainland England, Wales and the less remote parts of Scotland. We can deliver to other locations, however this will incur an additional charge which could vary depending on the location.

g) Where, through no fault of ours, a job takes more than a month to complete from start to finish, Flexpress reserves the right to charge monthly stage payments for any work completed.

Claims

Please inspect all goods carefully upon delivery. In order for us to deal with any problem in an appropriate manner, any query or claim regarding the goods supplied must be made to in writing to admin@flexpress.co.uk.

a) Damaged goods must remain at the place of initial delivery and any claim supported with photographic evidence of any damage, including packaging in order for us to lodge a claim, on your behalf, against the carrier. Any accompanying paper work that the driver gets signed must be marked ‘damaged on arrival’.

b) Claims for missing or part-missing goods must be made within two days of the expected delivery date by emailing support@undercoverprint.com

c) File copies and digital artwork are kept for seven working days after delivery so once this time has expired we are unable to consider claims regarding quality issues. Please ensure the goods are inspected on arrival and notify us immediately of any problems by emailing support@undercoverprint.com

d) In the event of a complaint over quality, requiring a reprint or refund our policy is: 1) we will only reprint or refund against goods which can be returned. 2) Wherever possible we will reprint as opposed to refund. 3) If the material is time-sensitive and therefore the client feels they do not have time for a reprint and still need to use the job; even if it is not perfect, the job is deemed commercially acceptable and our maximum refund in this instance is 25% of the original cost. 4) We will only reprint using the same files. Jobs requiring changes to artwork files will be subject to additional costs. 5) You must not dispose of faulty goods without our express permission. We may, at our discretion, request the return of them in order to fully investigate, and correct, the cause of the complaint.

e) In the event that a dispute cannot be settled in the normal course of events, the matter shall be referred to The BPIF (British Printing Industries Federation) for adjudication. Their decision in the matter shall be final.

Quotes

Quotations provided by Undercover Print, either through this website or emailed directly, are guaranteed for one month and subject to sight of the job. We reserve the right to amend prices and/or delivery dates, or in extreme circumstances decline any job we feel cannot be completed within the times allowed or may otherwise present production issues.

Artwork

a) Whilst we make every effort to find and correct common artwork issues which could cause print problems, this is part of an automated pre-press process and should not be considered a replacement for thoroughly checking artwork files yourself prior to submitting them. Undercover Print will not take responsibility for not finding issues on incorrectly prepared files.

b) Where requested, Undercover Print will supply a digital proof for checking by the client. We will not be held responsible for any errors not corrected by the client once the proof has been approved. Delays in approving proof copies may lead to delayed delivery times as production is put on hold until the job is approved.

c) Undercover Print do not generally undertake artwork changes or amendments unless quoted for separately. Any such changes must be completed by yourself and the file resubmitted accordingly.

d) Unless otherwise specifically stated in writing, Undercover Print will dispose of file copies, proofs and digital files one week after delivery. After this time, it is considered the job has been checked and is satisfactory so we are unable to entertain claims or concerns regarding quality.

e) All prices are quoted and deadlines stated subject to sight of artwork. Once we have seen your artwork we reserve the right to make suggestions to aid production and improve quality which may cost extra and/or alter deadlines. We are happy to check your artwork in advance and make any recommendations prior to placing your order.

Variations

a) Every endeavour will be made to deliver at least the correct quantity ordered but occasionally, due to technical issues in production, this may not be possible. In these circumstances, and as a result of the costs involved in setting up the various processes involved, we will only agree to reprint part of any job, on the very rare occasion, where the shortage exceeds 10% of the original quantity ordered. We will of course proportionately credit or refund shortages of less than 10%. In the event exact quantity is critical, a bespoke quotation must be requested in advance stating this to be the case; in which case we will allow more material, and time, than would usually be necessary.

b) Undercover Print has an excellent track record for on-time deliveries and whilst we will do our very best to make sure jobs are dispatched on time, there is always the potential for occasional delays due to machinery breakdowns, unexpected staff absences, and quality control issues. In addition, as jobs are usually delivered by third party carriers, we have no control over delivery times once the job has left our premises. We can therefore not be made accountable for jobs arriving late.

c) Due to occasional supply chain issues, Undercover Print reserves the right to change stated papers and substrates to others of equal quality if or when necessary.

d) Undercover Print work to exacting standards to ensure the colours we print are as specified in the artwork file and every effort will be made to make the best possible colour reproduction on your work. However, due to the technicalities of the various processes and materials involved Undercover Print do not guarantee to exactly match the colours or texture of any previously printed job or proof unless specifically stated in writing.

e) Occasionally, technical issues could mean that website prices do not calculate correctly. If we notice that an order is placed which should be at a different price, we will of course notify you but reserve the right to charge the correct price, or if preferred by you, cancel the order.

Contract

By placing an order, you are entering into a contract. Undercover Print reserves the right to cancel the contract at our discretion should circumstances dictate. You may cancel the Contract at any time but will be liable to pay for any expenses incurred by Undercover Print in attempting to fulfil your order.

Law

a) Undercover Print shall be indemnified by you in respect of any claims arising out of any libelous matter or any infringement of copyright, data protection laws, patent design or any other proprietary or personal rights contained in any material you supply and that we print on your behalf.

b) Our maximum liability for any claim in any event will be limited to the value of the job.

c) These terms and conditions shall be governed and constructed in accordance with the laws of England.