My goods have arrived damaged. What do I do?
All goods leave Flexpress in perfect condition so the likelihood is they’ve been damaged in transit. It’s imperative that you take photographic evidence of both the goods and the damaged packaging as we will need this evidence to lodge a claim with the carrier. Any accompanying paperwork must be marked ‘Arrived Damaged’ – this will prove the damage didn’t occur whilst under your supervision. As long as we are able to claim against our carrier, we are happy to replace damaged goods. Without this evidence no claim can be considered.